Shipping policy

Shipping Policy

1. Order Processing:
- We strive to process and ship all orders within 2-4 business days of receiving them, excluding weekends and holidays.
- In case of any delays or issues with your order, we will notify you promptly via the contact information provided.

2. Shipping Methods and Costs:
- We offer several shipping options for domestic and international orders, including standard shipping, expedited shipping, and express shipping.
- Shipping costs and delivery times will vary depending on the destination, weight, and size of the package. You can view the available options and associated costs during the checkout process.

3. Shipment Tracking:
- Once your order is shipped, we will provide you with a tracking number via email or SMS (if applicable), allowing you to monitor the progress of your shipment.
- Please note that tracking information may take some time to update after the package has been handed over to the shipping carrier.

4. Delivery:
- We partner with reputable shipping carriers to ensure reliable and timely delivery of your orders. However, please understand that we cannot guarantee delivery dates, as they are subject to factors beyond our control, such as weather conditions or customs delays for international shipments.
- For domestic orders, deliveries typically take 5-8 business days for economy and 1-3 business days for express. 

5. Shipping Restrictions:
- Some products may be subject to shipping restrictions or regulations imposed by local authorities or international shipping carriers. We will do our best to notify you during the checkout process if any such restrictions apply to your order.
- If we are unable to ship a particular item to your location, we will promptly inform you and provide a refund or alternative solution.

6. Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer support as soon as possible.

7. Lost or Damaged Shipments:
- In the rare event that your shipment is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to initiate an investigation and resolve the issue to the best of our ability.

8. Returns and Exchanges:
- For information regarding our returns and exchanges policy, please refer to our dedicated Returns Policy page.

10. Contact Information:
- If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. You can reach us via email clothing@eriixzy.com